1. Domain Registrations/Transfers
Please follow the documentation on Registering Domains
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2. Web Host Services Billing
3. Databases
- Why can't I connect to my MySQL database using PhpMyAdmin?
Be sure to connect using your MySQL hostname.
You can check the hostname of your database server by going to Databases in your Control Panel.
Your database USER must be set as dba, otherwise you won't be able to administer your database from PhpMyAdmin.
See also this Documentation
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- How do I create new MySQL database(s)?
Once logged in to your Control Panel, click on the Databases menu.
On the left menu click on the MySQL DB Wizard and follow the steps provided there.
Be sure to add a username and set it to dba. No other username will work for administration.
Each MySQL database needs a minimum ONE username set as the database administrator (dba).
This is required if you use phpMyAdmin to control your databases.
See also this Documentation
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4. CGI/PHP
- What is the path for sendmail?
/usr/sbin/sendmail
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- My CGI scripts are not working.
Possible reasons include:
1. You are using /usr/local/bin/perl as your perl path instead of /usr/bin/perl
2. Your scripts do not have the proper permissions.
Make sure that you chmod your cgi scripts to 755.
This looks like:
Owner: read, write and execute
Group: read and execute
Others: read and execute
3. Your file was uploaded in binary mode. Make sure you upload your files using ASCII file transfer mode.
4. If you have just enabled the use of CGI in your control panel, there may be a slight delay while the servers configure themselves for you to use it.
See also this Documentation
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- Where is the perl interpreter located?
The perl interpreter is located at/usr/bin/perl
The path /usr/local/bin/perl will NOT work.
You will need to edit any scripts you have to point to the correct path.
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- My PHP scripts are not working.
Possible reasons include:
1. Your file was uploaded in binary mode. Make sure you upload your files using ASCII file transfer mode.
Note hwoever, that scripts encoded with IoNCube or Zend Encoder MUST be uploaded in binary mode.
2. If you have just enabled the use of PHP in your control panel, there may be a slight delay while the servers configure themselves for you to use it.
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- What is my HTML directory path?
It should be something like this:
/hsphere/local/home/{yourUsername}/{yourdomain.com}
You can also check your HTML directory path from your Control Panel.
Click on a domain name, and you will see HTML Directory Name. That is your HTML path.
See also this Documentation
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5. Email - Setup
- How do I send emails using SMTP or IMAP?
On your desktop, set your SMTP outgoing mail servers to mail.yourdomain.com
For you to be able to send email, you must check your mail first or receive emails first, then our mail server will allow you to send emails since you have already authenticated with the server.
Please note that many ISPs no longer allow you to send outgoing email through a server other than their own. This is a security measure against viruses that send large volumes of email from an infected computer. If your ISP does not allow you to use our SMTP servers to send outgoing email, then reset your computer's SMTP to that of your ISP. Your email will still appear correctly to the end user.
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- How do I retrieve my email messages?
There are three ways to retrieve your emails.
1. Through your POP3 mail server.
Set your POP3 (incoming mail server) as mail.yourdomain.com
Set your username as your email address: (e.g. yourusername@yourdomain.com) - this is NOT 'username'.
2. Through your Control Panel. Go to Mail Info. Click on the mail object you want to read (the email address).
On the right side, click on the web mail launch icon.
3. Go to http://web.ews2hosting.com and click on the email client. Login using your FULL email address as your username (eg: youruser@domain.com) and your password.
The Documentation Guide includes setup examples for Eudora, Outlook Express, and Netscape Mail
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- What is a catch all email address? How do I set it up?
A catch all (or catchall) email address is an alias mailbox which will receive all email messages directed to a non existing email accounts. Meaning, any addresses NOT defined in your email settings.
You can set this feature by going to Mail Info >> Select the mail object you want to set as catch all (click on that email address), then set the catch all button to ON.
While this can be a helpful feature, it can also generate a lot of unwanted email, since any email bound for your domain will be accepted, i.e. spam and junk mail.
See also this Documentation
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6. Email - Using Webmail (Horde)
- My username and password are not working.
Make sure you log in using your FULL email address as your username (eg: youruser@domain.com) and your password.
If you have forgotten the password for a particular POP account, you can reset it in the control panel.
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- How do I access the Webmail system?
1. Through your Control Panel. Go to Mail Info. Click on the mail object you want to read (the email address).
On the right side, click on the launch icon of the web mail.
2.Go to http://web.successlifenetwork.com
Login using your FULL email address as your username (eg: youruser@domain.com) and your password.
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7. Uploading files/Publishing a web site
- I cannot log into FTP using my username.
FTP programs require just the first eight characters of your username.
- How do I publish my site using FTP?
Once logged in to your Control Panel, click on the FTP/User account menu.
There you will see:
Login (your FTP username) NOTE: FTP programs require just the first eight characters of your username.
HostName (your FTP host name)
Password (where you can change your FTP password).
Use that information to login to your FTP account.
Once logged in, be sure to publish your files to the /yourdomain.com folder and NOT to the root folder.
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- How do I publish my site using Dreamweaver or Cute Site Builder?
Once logged in to your Control Panel, click on the FTP/User account menu.
There you will see:
Login (your FTP username)
HostName (your FTP host name)
Password (where you can change your FTP password).
Your PATH is yourdomain.com/ (include the trailing slash and do NOT use a slash before yourdomain.com)
See also this Documentation
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- How do I upload/download files to the server?
You will need to use an external FTP program from your home computer, or use the online 'File Manager' in your control Panel.
See also this Documentation
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- How do I publish my site using MS Front Page?
Once logged in to your Control Panel, click on the FTP/User account menu.
There you will see:
Login (your FTP username)
HostName (your FTP host name)
Password (where you can change your FTP password).
Your FrontPage login is this FTP account information - NOT your Control Panel login.
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